cv9 Privacy Policy
cv9 makes the protection of your personal information its top priority. This policy describes in detail what information we collect, how we use it, and how we keep it secure.
Introduction and Scope
cv9 ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. When you use cv9's website, mobile version, or any of its other services, you are considered to have accepted the terms of this privacy policy.
This privacy policy explains what information we collect, why we collect it, how we process that information, and what rights you have. Please read this document carefully, as it contains important information about protecting the privacy of your personal data.
cv9 reserves the right to update this privacy policy at any time. For significant changes, we will notify you via your registered email address or through a notice when you access the platform. Continued use of the platform after a policy update indicates that you have accepted the revised policy.
Information We Collect
cv9 collects only the information necessary to provide you with a safe, effective, and personalized experience. We collect information in the following categories:
Personal Identity Information
- Full name and date of birth (for age verification)
- National identity card number or passport number
- Email address and mobile number
- Current address and place of residence
- Bank or mobile banking account details (for payment processing)
Account and Transaction Information
- Username and password (stored in encrypted form)
- Deposit and withdrawal history and amounts
- Betting and gaming activity information
- Bonus and promotion usage records
- Payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
Technical and Usage Information
- IP address and device type
- Browser version and operating system
- Page visits, session duration, and click data
- Information obtained from cookies and similar tracking technologies
- Login date, time, and location information
Communication Information
- Records of conversations with live chat support
- All messages sent via email
- Complaints, requests, and feedback details
Use and Purpose of Information
cv9 uses your collected information only for lawful and necessary purposes. The table below summarizes the purposes and legal bases for our use of information:
| Purpose | Type of Information Used | Legal Basis |
|---|---|---|
| Account registration and verification | Identity information, identity documents | Contractual obligation |
| Payment processing and transactions | Financial information, account information | Contractual obligation |
| Age verification (21+) | Date of birth, identity documents | Legal obligation |
| Fraud and money laundering prevention | Transaction history, identity information | Legal obligation |
| Customer service and support | Contact information, account information | Legitimate interest |
| Service improvement and analytics | Technical and usage information | Legitimate interest |
| Promotional communications (subject to consent) | Email, preference information | Consent |
| Responsible gaming monitoring | Gaming activity information | Legitimate interest and legal obligation |
We will not use your information for any purpose beyond those stated above. Selling or renting your information to third parties is against cv9's policy.
Cookies and Tracking Technologies
cv9 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
Essential Cookies
Essential for the basic functionality of the platform. Used to maintain login sessions, carry out security verification, and save preferences. These cookies cannot be disabled.
Analytics Cookies
Used to understand how users interact with the platform. This information helps improve service quality. You can decline these cookies.
Functionality Cookies
Used for your language preferences, display settings, and personalized experience. These cookies make your next visit more convenient.
Security Cookies
Used to prevent fraud and unauthorized access. These cookies provide an extra layer of protection for your account.
You can manage cookies from your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.
Information Sharing and Disclosure
cv9 does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:
Payment Processors
Financial information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment processor. They are bound to use the information only for the specified purpose.
Legal Obligations
Information may be disclosed when required by court order, government directive, or legal process. Information may also be provided to regulatory authorities to comply with anti-money laundering laws.
Fraud and Security Prevention
Information may be shared with security experts or law enforcement agencies to assist in investigating fraud, hacking, or other security threats.
Service Providers
Trusted technology partners who assist in operating the platform (such as hosting, analytics, and cybersecurity) may have access to limited information. They are legally bound to follow cv9's guidelines and privacy standards.
Outside the circumstances described above, we will obtain your explicit consent before sharing your information in any other case.
Data Security Measures
cv9 adopts industry-standard technical and organizational security measures to ensure the safety of your information:
- SSL Encryption: All data transmitted on our platform is encrypted using SSL/TLS technology, keeping data transmission completely secure.
- Secure Servers: Your information is stored in high-security data centers with 24-hour monitoring and access controls in place.
- Password Hashing: Your password is never stored directly — it is hashed using strong cryptographic algorithms.
- Regular Security Testing: Regular penetration testing and security audits are conducted to identify vulnerabilities in the platform.
- Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
- Access Controls: Only authorized personnel will have access to your information on a need-to-know basis.
- Security Incident Plan: A clear plan is in place to take swift action and notify affected users in the event of any data breach.
It is not possible to make data transmission over the internet completely secure, but we maintain every effort to protect your information.
Data Retention Period
cv9 does not retain your information longer than necessary. Retention periods are determined according to the following criteria:
Account Information
All account information is retained for as long as your account is active. After account closure, information required to meet legal obligations is retained for a specified period.
Financial Transaction Records
Financial transaction information is retained for the period required to comply with anti-money laundering regulations and financial laws.
Communication and Support Information
Support conversation records are retained for a reasonable period to ensure service quality and for dispute resolution.
Log Files and Technical Information
System logs and technical information are retained for a limited period for security monitoring and troubleshooting, after which they are automatically deleted.
Your Rights
As a cv9 user, you have the following rights regarding your personal information:
Right to Access
You may request at any time to know what information we hold about you.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your information be deleted.
Right to Restriction of Processing
In certain cases, you may request that the processing of your information be limited.
Right to Data Portability
You may request to receive the information you have provided in a structured format.
Right to Object
You may object to the use of your information for specific purposes.
To exercise any of the above rights, contact us at [email protected] or send a request via 24/7 live chat. We will respond to your request as quickly as possible.
Protection of Minors
cv9 is only for adults aged 21 and above. We never knowingly collect personal information from minors.
The age verification process during registration ensures that no one under the age of 21 can open an account. If we find that information from a minor has been accidentally collected, we will immediately delete that information and close the associated account.
If parents believe that their child's information has been collected, please contact us at [email protected].
Policy Changes
cv9 reserves the right to update this privacy policy. When any significant change is made to the policy:
- The "Last Updated" date at the top of the policy will be changed.
- A notice will be sent to the registered email for significant changes.
- A notification about the change may be displayed when accessing the platform.
We recommend that you review this policy periodically. Continuing to use the platform after an update means you have accepted the revised terms.
If you have any questions or concerns about this privacy policy, you may contact our privacy team.
Privacy Contact
If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern, please contact us.
cv9 — Privacy & Data Protection Team
24/7 Live Chat Support (in Bengali)
Response time: as soon as possible after receiving the user's request
To learn more about responsible gaming, visit our Responsible Gaming page.